The term refers to the AI chatbots and assistants that are able to lead natural conversations with humans.
Piotr Kempa, Bot Technology Expert, Founder 2Ĭonversational AI is the communication automation technology based on advanced robotic solutions. Thanks to automatic agents, customers can settle their affairs easier and faster, and companies can save time and costs redirecting people to more creative activities.” Bots can be used, for example, to automate customer service processes. “Chatbot is a computer program that replaces a human being in selected activities. For the most part, they are able to lead a conversation as per designed dialog flow to achieve set objectives like helping in day-to-day chores, answering simple questions (based on the internet research), collecting information, and many more. There are many different types of chatbots, depending on their purpose, communication channels, the level of advancement. Chatbots can operate without direct human supervision, in voice or text channels through messaging apps, website chats, and call centre systems.
Chatbot is a software designed and developed to mimic human conversations through a computer or telephone.